Refund & Return Policy

Refund & Return Policy

Last updated: June 2026

Unopened & Unused Items — 14-Day Return

If your Tap5 plate has not been activated, programmed, or used, you may return it within 14 days of delivery for a full refund, no reason needed. Return shipping costs are at the customer’s expense.

No Refund Once Activated or Used

Once a plate has been activated, programmed with a business link, or physically placed and used, it is considered used and is non-refundable. This applies regardless of the number of reviews collected.

30-Day Results Guarantee

We stand behind our product. If you do not see an increase in your Google review rate within 30 days, you may be eligible for a full refund subject to all of the following conditions being met:

  1. The plate was placed in a visible, high-traffic location accessible to customers (counter, reception desk, or payment area) — not in a back office, storage room, or any non-customer-facing area.
  2. The plate was fully operational throughout the 30-day period — both the NFC chip and the QR code were functional and correctly linked to your Google review page.
  3. The customer must provide photo proof of the plate’s placement in the claimed location at the time of the refund request.

Refund requests that do not meet all three conditions above will not be processed. Requests must be submitted within 35 days of delivery by emailing hello@tap5.io with subject line “30-Day Guarantee Claim”.

3-Month Manufacturing Defect Warranty

If your plate stops working due to a manufacturing defect within 3 months of delivery, we will replace it free of charge. To claim, email a photo or video of the issue to hello@tap5.io.

This warranty does not cover:

  • Physical damage (cracks, scratches, broken plate)
  • Water or liquid damage beyond the stated water-resistance level
  • Damage caused by improper installation or misuse

Defective on Arrival

If your plate arrives damaged or non-functional, contact us within 7 days of delivery with photo evidence. We will send a replacement at no cost.

Refund Processing

Approved refunds are processed within 5–7 business days to your original payment method.

Questions? Contact us at hello@tap5.io

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